We really want you to be happy with anything you buy from us.
Please let us know about any shortages, faults or damages as soon as possible and we will try to rectify the problem.
You may cancel your order up to 14 calendar days from the day after you receive all goods in an order. Once you’ve cancelled an order you then have a further 14 days to send the goods back. This does not apply to goods we have personalised for you. Please email us if you are returning an order.
The refund is for the goods and the delivery charge. Though if you chose a next day or couriered delivery you only get the standard postage cost back. We will not reimburse you for the cost of sending the goods back to us. Delivery charges and returned postage will only be refunded if an item is faulty.
It’s important that any unwanted item, unless faulty, is returned in its original condition. We’d expect this to mean that you’ve kept all original packaging and labels, and that it’s undamaged and unused
Please retain your proof of posting certificate, as we cannot be held responsible for anything that gets lost or damaged in transit.